Whether you're unsure how to use a feature or there’s an issue impacting meal delivery, TITAN’s team is available and on-call to answer your most pressing questions and support needs.
No need to be stuck.
How many times have you purchased a product that appeared top notch, but when you needed support, it was a deafening silence. You telephoned support, answered fifteen questions on the IVR system that went nowhere, and worse, support was downright hostile when you finally connected?
TITAN’s customer experience personnel have worked in kitchens and nutrition departments. We know what it's like when you’re trying to feed several hundred children in twenty minutes. You need answers and you need them now – no time to wait on hold.
It is our commitment to address your questions in a timely manner, to always be positive, and to make sure that our response is based on industry experience and best practices.
Friendly personnel available from 6 AM to 6 PM central time, Monday through Friday, to answer your support questions.
Optional district service that allows TITAN customer experience staff to access your POS terminals or district portal to troubleshoot issues with you.
Service Level Assurances
Guaranteed 99.9% production uptime peak hours or we owe you. See our SLA obligations here.
Ability to integrate your district login through single sign-on. No need to remember yet another password!
Advanced professional services that allow your district to integrate student information systems, state program and meal reimbursements, application scanning and more.